From onboarding to email templates, get an inside look at our most effective customer success strategies.
Customer Support · 10 Min read
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
CX Lead & Content Creator @Groove
Customer Support · 6 Min read
Searching for the right customer success tools for your team? Here’s our stack and why it works for us (and how it could work for you too).
Customer Support · 8 Min read
Customer success is not a fad, it's a neccessity. It nurtures customer loyalty and retention. Learn how to harness it to grow your business.
Customer Support · 5 Min read
Customer Success is the foundation of our growth. Here’s how we track and improve on it to keep growing.
CEO & Founder @Groove
Your users’ first experience is absolutely critical. Here’s how to design a customer onboarding experience that will earn you loyal customers.
Entrepreneurship · 9 Min read
Upselling is a dirty word to many people, but in reality it doesn’t need to be. Learn how to upsell so that you get happier and more loyal customers.
Customer Support · 13 Min read
Customer onboarding is one of your most important hires. Here’s how to get it right.
Customer Support · 4 Min read
How to ask the right questions to point your business in the right direction.
Welcome your new customers with these onboarding email scripts.
01/08 - Currently reading
02/08 - Up on next
Learn how to attract more customers with content, blogs, and SEO without adding a ton of resources.
Ten blog posts covering customer service best practices and core metrics.
A series of blog posts to help you scale customer support from day 1 to day 1000 and beyond.
Well-known founders share their stories on how they reached their first $100k in monthly revenue.
See how e-commerce companies can stand out from the crowd with these customer service tips.
A simple guide to building self-service resources for your customers.
Groove has been a fully remote company for over seven years. We know how to manage this lifestyle and so will you.
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