Travel Safely With Workaway Emergency Help

Our support team is always here to help

If you are having difficulties with a host, our admins will try to provide advice and assistance. Our experienced support staff have travelled extensively themselves and are empathic when dealing with issues, often providing solutions that might not have been considered by travellers in the middle of unforeseen situations.

Should you need to activate the Emergency Help Plan it's important that you immediately contact our international support team.

Workaway Emergency Help scheme’s eligibility guidelines

Should you find yourself in a dangerous or difficult situation and feel that you need to activate the Emergency Help Plan, it's important to be aware of the following guidelines:

• The Workaway Emergency Help plan will apply only in cases where the host has been negligent and holds full responsibility.
• Your complete Workaway stay MUST be arranged and confirmed through the Workaway messaging system (not using any external platform) including any date changes. This enables us to verify any arrangements that you have made.
• Workaway Emergency Help Plan is valid for a maximum of 3 months during any exchange.
• The Workaway Emergency Help Plan can only be provided to workawayers who subscribed after 6th December 2022.
• Should you wish to make a claim, the Workaway safety team must have been previously contacted and informed of the situation.
• The workawayer will be asked to fill an Emergency Help Application Form, which must be completed in full. It will then be submitted for assessment by the Workaway support team.
• Alternative accommodation receipts must be kept and forwarded to the Workaway team.
• If the workawayer is relocated and pays for a hostel directly, they must keep and send daily receipts for these payments to Workaway support. Compensation will only be paid if approved by the Workaway team beforehand.
• Workaway is not responsible for any fees charged for depositing funds following activation of the Emergency Help plan.
• Your original payment method will be used in order to receive any emergency help plan payment.
• If it is not possible to use your original payment method, an active PayPal account is required to receive any Emergency Help plan payment.
• One claim per subscription.
• The maximum amount that can be claimed via the Emergency Help Plan is limited to your subscription payment amount.