Account features
| Standard | Pro | ||
|---|---|---|---|
| Channels/mailbox | 3 | Unlimited | |
| 40+ Integrations | Unlimited | Unlimited | |
| Hubspot, Salesforce & Jira integrations | |||
| Reporting data retention | All time | All time | |
| Teams | None | Unlimited | |
| API Access | |||
| Satisfaction ratings | |||
| Workflows / Rules / Automation | |||
| Custom profile | |||
| @Mentions | |||
| Internal notes | |||
| Instant Replies | |||
| SSO/SAML | Coming soon | ||
| HIPAA | Coming soon | ||
| SMS & Whatsapp | Coming soon | ||
Email management
| Standard | Pro | ||
|---|---|---|---|
| Advanced formatting | |||
| Attach files | |||
| Auto Bcc | |||
| Auto reply | |||
| Bulk actions | |||
| Collapsible threads | |||
| Create new conversations | |||
| Custom smart folders | |||
| Delete conversations | |||
| Email forwarding | |||
| Email signatures | |||
| Forward individual conversations | |||
| Forward out of Groove | |||
| Keyboard Shortcuts | |||
| Merge conversations | |||
| Move between inboxes | |||
| Multi-Channel | |||
| Multiple inboxes | |||
| Open tracking | |||
| Outgoing SMTP settings | |||
| Phone conversations | |||
| Search | |||
| Snooze | |||
| Spam filtering | |||
| Starred searches | |||
| Tags | |||
| Undo Send | |||
| Unified inbox view | |||
| Webhooks | |||
Customer Insights
| Standard | Pro | ||
|---|---|---|---|
| Contact details | |||
| Customer History | |||
Team Collaboration
| Standard | Pro | ||
|---|---|---|---|
| Agent availability | |||
| Assignments | |||
| Inbox permissions | |||
| Update conversations via email | |||
| Agent permissions | |||
| Agent profile photos | |||
| Email notifications | |||
| Collision detection | |||
| Agent Statuses | |||
Reporting
| Standard | Pro | ||
|---|---|---|---|
| Reporting retention | Unlimited | Unlimited | |
| Conversations reporting | |||
| Productivity reports | |||
| Happiness reports | |||
| Company report | |||
Other
| Standard | Pro | ||
|---|---|---|---|
| Live Chat | |||
| Mobile | |||
| No email branding | |||
KB features
| Unlimited | |||
|---|---|---|---|
| Knowledge Bases | Unlimited | ||
| Remove branding | |||
| SEO settings | |||
| Opengraph settings | |||
| Insights / AI / Bot | Coming soon | ||
| Custom domain | |||
| 1-Click SSL | |||
| API Access | |||
Branding
| Unlimited | |||
|---|---|---|---|
| Set your own colors | |||
| Font selection | |||
| Logo upload | |||
| Custom menu links | |||
| Custom Favicon | |||
| Custom backgrounds | |||
| Mobile Ready Themes | |||
| SEO Meta descriptions | |||
| Open Graph Image | |||
| Remove branding | |||
Article creation
| Unlimited | |||
|---|---|---|---|
| Articles | Unlimited | ||
| Categories | |||
| Comprehensive WYSIWYG editor | |||
| Featured Articles | |||
| Embed Images | |||
| Embed Videos | |||
| Article Tags | |||
| Related articles | |||
| Article attachments | |||
| Article sorting | |||
Reporting
| Unlimited | |||
|---|---|---|---|
| Knowledge Base performance | |||
| Article insights | |||
| Search report | |||
| Article suggestions | |||
Other
| Unlimited | |||
|---|---|---|---|
| Password protection | |||
| IP Restriction | |||
| Google Analytics | |||
| Custom JS | |||
| Powerful search | |||
| Ratings | |||
